Restaurant and leisure services booked for a specific date and time (including distillery tours, tastings, group bookings, and similar experiences) are not subject to the standard 14-day right of withdrawal.
Group bookings must be cancelled no later than 7 days before the scheduled date.
Cancellations made 48 hours before the booking: 50% of the total booking price will be charged.
Cancellations made less than 48 hours before the booking, or no-shows: the full booking price will be charged.
To cancel a booking, please contact the Kyrö Visitor Centre at visit@kyrodistillery.com or call +358 10 567 7971.
Cancellations made in accordance with the terms above will be refunded in full where applicable.
If an event is cancelled by the organiser, customers will receive a full refund through Kyrö Kievari. Refunds will be issued using the original payment method.
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Terms of Use
Terms and conditions
Kyrö Distillery Home website visit.kyrodistillery.com terms and conditions
1. General
These terms and conditions are applied to the website visit.kyrodistillery.com (“Website”) and the contents of that website (hereafter jointly the “Service”), operated by Kyröön Kievari Oy.
Please contact visit@kyrodistillery.com if you have any questions or inquiries concerning the Service or the Website.
Kyrö Distillery Visitor Center’s website visit.kyrodistillery.com is a service available for companies and private persons, through which it is possible to make reservations for guided tours, tastings, conference rooms and different kind of events in the Kyrö Distillery Home (e.g. brunches, dinners).
2. Reservations
Through the website both private persons and companies and associations can book and buy tickets.
2.1. Payment conditions
Kyrö Visitor Center uses The Payment Transfer Service Checkout . Checkout is a payment method that is safe for you. They have a license for payment institutions, granted by the Finnish Financial Supervisory Authority. The service is maintained by Checkout Finland Oy (business ID 2196606-6), which is part of OP Financial Group.
The payment transfer service Checkout will transfer your payment to the merchant. If you see Checkout Finland Oy on your bank statement or credit card bill, they have transferred your payment to Kyrö Visitor Center account.
Webshops market the products and services and deliver the products to customers. The webshop ensures statutory obligations related to purchases and other obligations that it has determined. If you want to file a complaint or return a product, you should directly contact the webshop where you ordered the product at visit@kyrodistillery.com
Bank Payments
The payment buttons of all Finnish banks are at your disposal. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, OP cooperative bank, POP Pankki, Savings Bank, S-pankki and Ålandsbanken. The payee shown on your bank statement is Checkout Finland Oy, we transfer your payment to the online retailer. From the webshop you will be directed to your bank, where you can safely make the payment.
Credit card payments
You can pay in a webshop with the following cards: Visa, Visa Debit, Visa Electron, Mastercard, Debit Mastercard and American Express. The Verified by Visa, Mastercard SecureCode and American Express SafeKey authentication services are available for use in webshops. Checkout is the payee on your credit card bill and it will transfer the customer’s card payment directly to the merchant. You pay safely with your card with an encrypted payment form, and no payment card data is stored in the systems of the webshop.
Mobile payment methods
The mobile payment methods Pivo, MobilePay and Siirto are services that work on apps. You can use them to pay for online purchases as a credit transfer from your account or as a card payment from your card by accepting the payment on the app in question. On Pivo it is also possible to make Siirto payments, in which case you can accept the payment on any app that supports Siirto. Apple Pay is a service for Apple devices that allows purchases to be paid for with a payment card linked to the device.
Payments by bill and instalment
Payments by bill and instalment via Checkout are offered by OP, Collector, Jousto and AfterPay. Collector also offers payments by bill and instalment to corporate customers. Please read the more detailed terms and conditions specific to the finance company that you will see as you accept the payment. When you accept the payment, you also accept the finance company’s terms and conditions.
The customer is obligated to provide his/her contact details when a reservation request is made in the Service and to ensure that the provided contact details are up to date. Reservation confirmation will be sent to an email address specified by the customer. Purchased tickets or booking information must be presented on arrival. Confirmation will be sent to the email immediately after ordering; if the customer has not received a booking confirmation in their email, they should contact our customer service at visit@kyrodistillery.com.
3.1. Cancellation terms
Restaurant and leisure services that are agreed for a specific date and time (such as distillery tours, tastings, group visits, etc.) are not subject to the standard 14-day right of cancellation. Group visits must be cancelled no later than one week (7 days) before the agreed date. For late cancellations or unused reservations, we will charge the full price of the service. Sudden cancellations, such as cases of illness, will be handled on a case-by-case basis.
Cancellations must be made by contacting Kyrö Visitor Centre customer service at visit@kyrodistillery.com or by phone at +358 10 567 7971. Cancellations made in accordance with these terms will be fully refunded. If an event is cancelled by the organiser, the customer will receive a full refund of the ticket price from Kyrö Visitor Centre. Refunds will be issued using the original payment method.
To provide our customers with the best possible service, we require sufficient time for preparations. Many of our services, such as distillery tours, tastings and restaurant reservations, involve advance arrangements including the procurement of raw materials, staffing allocations and preparation of the facilities. A cancellation made at least one week in advance allows us to adjust our arrangements and offer the released places to other customers. This helps ensure smooth operations and that our services meet our quality standards.
3.2. Changes in Service
Kyrö Visitor Center reserves the right to discontinue or suspend the Service at any time within a reasonable time from a discontinuation or suspension notice. Kyrö Visitor Center reserves the right to make some such minor changes to the terms and conditions of Service, which will not significantly affect the customer.
5. Personal data
Personal data is processed in accordance with the file description(Privacy policy)and is processed only for the purposes of saving the reservation and providing the Service.